Frequently Asked Questions - Hotel Monaco in Downtown Washington DC

		Frequently Asked Questions General When is check in/check out time? Do you allow smoking on property? In the rooms? How much do you charge for high speed/wifi internet access? Do you have high-speed wired and/or wireless internet access available? Do you have a fitness center? What kind of equipment does it have? What are the hours? Do you offer room service? What are the hours? Do you have a business center? Do you have a Pool? Do you have a spa? What are the hours? Transportation/Directions How do I get to the Hotel? Do you offer free shuttle service from the airport? What are your cross streets? Do you have onsite parking? How much is parking? Is it included in my room rate? Reservations Will your rooms allow rollaways/cribs/playards? Is there a charge? I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? What is the minimum age requirement to check in to the room? What is your cancellation/deposit policy? Is my ID/passport required at check in? What age do kids stay for free? Do you have connecting rooms? Do you have ADA rooms? Do you have an early departure fee? Restaurant What are the hours of the restaurant/bar/lounge? Accounting I have questions about my bill. Who do I call? What forms of payment are accepted to pay for my room? Pets Are pets allowed? Are there restrictions for weight, height or types? Do you have pet free rooms for those with allergies? Do you have pet sitting or dog walking services? How far do you have to walk to take your pet out? Concierge I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Meetings How do I book a meeting? How can I create a unique atmosphere during my meeting? Do you offer special group rates? My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Need more information about booking a meeting at a Kimpton Hotel? How can I book a wedding at a Kimpton Hotel? Still have a Question? Contact Us General Question What is check in/check out time? Answer Check in is at 3 p.m., check out is at 12 noon. Question Do you allow smoking on property? In the rooms? Answer Our hotel is entirely non-smoking. Question How much do you charge for high speed/wifi internet access? Answer Complimentary high-speed wired and wireless Internet access is available throughout the hotel, to Kimpton InTouch Guest Loyalty members. Question Do you have high-speed wired and/or wireless internet access available? Answer Wireless internet access is available throughout the hotel and high-speed wired internet access is available in all guestrooms. Question Do you have a fitness center? What kind of equipment does it have? What are the hours? Answer Yes, we do. It is open 24-hours a day and features various cardio vascular Nautilus machines as well as a selection of free weights. Question Do you offer room service? What are the hours? Answer We offer room service 24 hours a day. There is a limited overnight menu beginning at 10 p.m. Question Do you have a business center? Answer We have a business center that is open 24 hours a day. Question Do you have a pool? Answer We do not have a pool on premises. Question Do you have a spa? What are the hours? Answer The hotel does not have a spa, but we do offer In Room Spa services. Please contact the front desk to set up appointments or see our In Room Spa page for more information. Transportation/Directions Question How do I get to the hotel? Answer Please see our Maps & Directions page. Question Do you offer free shuttle service from the airport? Answer We do not offer a complimentary shuttle service. Please contact the concierge for transportation assistance. Question What are your cross streets? Answer The hotel is located on the one city block and the cross streets are 7th St. and F St. NW. Question Do you have onsite parking? How much is parking? Is it included in my room rate? Answer Valet parking with full in-and-out privileges, is available for $34 $38 per night (including taxes), and is not included in the room rate. Daily parking is also available for $18 for the day (including taxes). Reservations Question Will your rooms allow rollaways/cribs/playards? Is there a charge? Answer Some of our rooms can accommodate cribs or rollaway beds. There is a $20 per night rental fee for rollaways. Question I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this? Answer Please contact the customer service department at the website you used to make your reservation. Question What is the minimum age requirement to check in to the room? Answer The minimum age requirement to check into the hotel is 18 years old. A 16 year old may check into the hotel with written permission from the parent or legal guardian accepting full responsibility for all room charges, incidentals and any other fees. Question What is your cancellation/deposit policy? Answer Reservations booked at the Best Available Rate have a 24 hour cancellation policy or 6 p.m. the day prior to arrival to avoid a cancellation fee. For all other reservations please check with the booking provider for details on the cancellation/deposit policies. Question Is my ID/passport required at check in? Answer We do require presentation of a valid government-issued identification at the time of check-in. Question What age do kids stay for free? Answer Children under the age of 17 stay for free. Question Do you have connecting rooms? Answer We do have connecting rooms. Question Do you have ADA rooms? Answer The hotel has ADA rooms. Please specify any special requests at the time of booking or during check in so that we may make your stay more comfortable. Question Do you have an early departure fee? Answer We do. An Early Departure Fee of up to one night's room and tax may be applied if you check out before your scheduled departure date. Restaurant Question What are the hours of the restaurant/bar/lounge? Answer Poste Moderne Brasserie serves contemporary, seasonal cuisine and reservations are recommended. Please call 202.783.6060. Breakfast is served daily from 7 a.m. to 10:00 a.m.; lunch is served Monday–Friday from 11:30 a.m. to 2:30 p.m.; dinner is served nightly from 5:30 p.m. to 10:00 p.m.; and the Bar is open from 11:30 a.m. until closing. Holiday hours may vary. Accounting Question I have questions about my bill. Who do I call? Answer Feel free to contact accounting at 202.449.7024. We'll be happy to help you. Question What forms of payment are accepted to pay for my room? Answer All major credit cards are accepted. Pets Question Are pets allowed? Are there restrictions for weight, height or types? Answer The hotel is pet friendly, and there are no pet restrictions. We do request that you complete a pet form during registration and that you keep your pet caged or out of the room during housekeeping service. Pet owners are responsible for any additional cleaning or damage fees. If you miss your pet or would like some company, Hotel Monaco can lend you a goldfish during your stay. Please inquire at the front desk. Question Do you have pet free rooms for those with allergies? Answer You may request a pet free room. Question Do you have pet sitting or dog walking services? Answer Our front desk staff will be happy to arrange for-hire pet services, including but not limited to pet sitting, dog walking, and pet spa services. Question How far do you have to walk to take your pet out? Answer The closest dog walking park is by the mall; please see the front desk for a map and directions. Concierge Question I want flowers, chocolates, champagne, gifts sent to the room. How do I do this? Answer Our concierge desk will be happy to assist you with special requests between the hours of 7 a.m. and 11 p.m. daily. Meetings Question How do I book a meeting? Answer Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal Question How can I create a unique atmosphere during my meeting? Answer Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event. Question Do you offer special group rates? Answer Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel. Question My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting? Answer Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment. Question Need more information about booking a meeting at a Kimpton Hotel? Answer Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information. Question How can I book a wedding at a Kimpton Hotel? Answer Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information. Back to top Still have a question? Contact Us